SSAA Journal of Management Science and Entrepreneurship (SJMSE) Vol 13 (5)


SSAA JOURNAL OF MANAGEMENT SCIENCE AND ENTREPRENEURSHIP (SJMSE)

Vol 13 (5) March, 2019 ISSN 2285-3138

Published by:

Sub-Sahara Africa Academic Research Publications,

Centre for African Development Studies, University of Ibadan,

P/ O/ Box 10108, U. I. Post Office. Ibadan Oyo State,

Nigeria, West-Africa. +2348025604997

Email: ssaapublications@gmail.com

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PAPERS:

INSTITUTIONAL FINANCING AND CORPORATE GROWTH; A CONCEPTUAL NEXUS

 

 

*SANI, SAMINU & **MOHAMMED, MAARUFAH ABDULMALIK

*Department of Accounting, Faculty of Humanities, Management and Social Science,  Federal University Wukari, Taraba State **Ahmadu Bello University, Zaria

 

Abstract

Just as blood is crucial to human existence, so is finance considered as one amongst the pivotal ingredients necessary for the survival and growth of every corporate entity. Finance is thus considered as a life wire that facilitates operations in corporate settings. Institutions with organized activities requires huge amount of cash to help cater for the running of operations and as such, they have to get an adequate source of funds which basically comes from financial institutions or other investment institutions. For meaningful growth to be experienced in corporations and the economy as a whole, comprehensive investment packages is the essential ingredient that will lubricate and accelerate the rate of growth and development that is needed. In this case, rather than individual financing of corporate entities; that is characterized by low financial package, institutions with their enormous resources can invest to other institutions to boost their degree of operations. The study is purely an exploratory study that is aimed at establishing the nexus between institutional financing and corporate growth through review of related literatures. Institutional financing has become the gateway of tapping into the capital of corporations in a way of getting them to commit their resources in other ventures or institutions to providing the needed capital and liquidity to facilitate the rate of growth and development. The study recommends that, institutions should continue to divest by providing the necessary financial needs to other corporate organizations as this will lead to collective growth and development to all the parties involved and by extension, it will facilitate the growth and development of the nation and the world at large, thus; has hugely helped institutions to stabilize and aspire for excellence.

 

Keywords: Institutional, Financing, Corporate, Growth, Conceptual Nexus.

 

 

THE EFFECTS AND ANALYSIS OF WEB SURFING SESSION SECURITY IN BUSINESS MANAGEMENT

 

 

ABDULLAHI MUHAMMED

Department of Business Administration, Bauchi State University, Gadau., P.M.B 065 Bauchi State.

 

Abstract

Surfing Internet and getting online information and resources in recent years the most efficient and convenient way to communicate and share idea across network.  . Almost all businesses, Schools and The Military use different web browser to share information and also for learning purposes as well. This paper will deeply evaluate the possible ways and the proliferation of tracking and identifying of browsing activities by users of such technologies. At the same time we will attempt to distinguish with strict observation on the possibilities in identifying users who are accessing the web on a particular machine with single web browser software. This research will re strategize ways to implement how to track and monitor a user during a web session. 

 

Keywords: Effects, Analysis, Surfing, Security, Management.

 

 

ENTREPRENEURSHIP MENTORSHIP AND NETWORKING: A STUDY OF THREE INDIGENOUS ENTERPRISE CLUSTERS IN BIDA METROPLIS, NIGER STATE, NIGERIA

 

 

MOHAMMED TANIMU HARUNA1 MUSTAPHA NMANDA MUSTAPHA2 ALFA MOHAMMED DANLAMI3

Department of Business Administration and Management, Federal Polytechnic, P. M. B. 55, Bida, Niger State, Nigeria1&2  Department of Social Sciences, Federal Polytechnic, P. M. B. 55, Bida, Niger State, Nigeria 3

 

ABSTRACT

The study undertakes to investigate the relationship between entrepreneurship mentorship and networking using the three indigenous enterprise clusters in Bida Metropolis of Niger State. Descriptive survey method was employed and thirty indigenous entrepreneurs from Massaga Bronze and Glass Enterprises, Tswatamukun Brass and Aluminium Enterprises and Dokonza Black Smiting Enterprises in Bida Local Government Area of Niger State were taken as sample. Structured questionnaire were administered to this effect and responses were collated and analyzed using descriptive statistics (simple percentages) from SPSS. Hypothesis was tested on the basis of data analyzed and it was found that “there is positive relationship between entrepreneurship mentorship and networking and it was concluded that entrepreneurship mentorship and general networks are particularly useful resources, but they are yet to be fully explored by most of the less-experienced indigenous entrepreneurs in the three selected clusters of indigenous enterprises in Bida. Nevertheless, it was recommended among other things that pre-existing social relations among the family, kinship and communities of indigenous entrepreneurs should be strengthened with a view to creating environment for the indigenous entrepreneur to choose a mentor, each with sufficient experience and respect within the enterprise clusters. 

 

Keywords: Entrepreneurs, Indigenous, Mentor, Networking, Tswatamukun, Massaga, Dokonzda

 

 

AN ASSESSMENT OF THE IMPACT OF NON-OIL IMPORT (NOI) ON NIGERIAN ECONOMY

 

 

1SALISU UMAR 2HABU SHEHU 3LAWALI BELLO ZORAMAWA 4GARBA IBRAHIM TANKO, Ph.d

1&2Department of Economics Aminu Saleh, College of Education, Azare  Bauchi  State 3Department of Curriculum Studies Sokoto State University. Sokoto 4Department of Public Administration Usmanu Danfodiyo University, Sokoto

 

ABSTRACT

The study examines the effect non-oil import on economic growth in Nigeria over a period of thirty six years (1980-2016). The Augmented Dickey Fuller and Phillip Perron tests were applied to ascertain the stationarity of the variables. The study employed Autoregressive Distributed Lag Model as the method of data analysis. The result revealed that non oil import had a negative but not significant relationship with economic growth.. The Granger causality test revealed that non oil import cause economic growth.  The study therefore recommends that: Government should abandon policies promoting non oil imports and urgently execute various trade policies aimed at putting a ceiling on non oil imports. Thus, only the importation of capital goods that are necessary should be encouraged, since not all importations are essential for economic growth.

 

Keywords: Economic Growth. Non-oil import, trade, Causality test ,Auto- regressive

 

 

AN APPRAISAL OF JOB SATISFACTION AND EMPLOYEE PERFORMANCE IN PATERSON ZOCHONIS (PZ) PLS, MAIDUGURI BRANCH

 

 

1MOHAMMED JODA, 2JIDDA IBRAHIM, 3SOLOMON A. EDOGAME AND 4VIVIENNE, N. ISAAC

1&2Department of Public Administration, Ramat Polytechnic, Maiduguri 3Ulysses Nigeria Limited, Niger Road, Kano State 4c/o Ramat Polytechnic, P.M.B. 1070, Maiduguri,

 

Abstract

This study is aim to evaluating the directional and causal relationships between organizational reword system and job performance of workers, using the workers in the manufacturing sector as a case study. Job satisfaction is the centerpiece and manifestation of an exchange relationship between the employees and employers. In situation of high competition in the business environment, the attainment of high organisational productivity must recognize the need to inspire and motivate the employees via the design, establishment and implementation of a robust reward system that calls out the best in the employees in terms of their performance, commitment, dedication and loyalty. The management of employee satisfaction is today more complex than it had hitherto been some four decades ago. Job satisfaction has been linked to personal as well as organizational factors the relationship between job satisfaction and various factors has examined the connection between job satisfaction and demographic predictors such as previous job experience. It was demonstrated that professional experience impacts job satisfaction significantly. The same study revealed that age, education and race had little effect on job satisfaction. As well, gender, functional grouping, and hospital tenure did not impact job satisfaction significantly.

 

Keywords: Appraisal, Satisfaction, Employee, Performance, Paterson

 

 

FREDRICK TAYLOR’S SCIENTIFIC MANAGEMENT THEORY: A REVIEW OF UNPRECEDENTED CONTRIBUTION TO PUBLIC AND PRIVATE LEADERSHIP TRANSFORMATION

 

 

*MURTALA AHMED **ADAMU BUBA AND **HUSSAINI ADAMU HUSSAINI

*Department of Public Administration, Federal Polytechnic, Bauchi **Department of General Studies, Federal Polytechnic, Bauchi

 

Abstract

Public Administration is a composite of isolated however interrelated controls. It was a vital piece of an assortment of different trains previously until when it became an independent field in the 1980s with its very own character. Today it incorporates real components of political science, law, management sciences, financial aspects, business administration, sociology, psychology etc. Its customary roots were in political science and logical administration, where it spoke to change and a clear with emphasis and focus around administrative proficiency and responsibility. Step by step, the field of public administration started to draw increasingly from the behavioral sciences, at that point a push to comprehend the complexities of human behavour and what inspires individuals combined and fused the mental measurement of the social sciences. Of late, the attention has been on the part of public administration in leadership and governance. Various theeories have been propounded in and for public administration, one of which is the Frederick Taylor’s Scientific Theory of Management. This model must have taken the bull by the horn to address administrative inefficiencies and loopholes, though not without some criticisms from both management and workers of an organization. Based on the forgoing, this review will highlight the background of the author, basic components of scientific management, how administration is viewed by him and some criticisms of the approach. It will conclude with a summary and recommendations. Secondary data was primarily used.

 

Keywords: Scientific Management, theory, Contribution, Public & Private, Leadership

 

 

THE IMPACT OF MANDATORY AUDITOR-FIRM ROTATION ON AUDITOR INDEPENDENCE, AUDIT QUAITY AND AUDIT COST

 

 

*FARAYOLA AYO ADE *ALHAJI KAWUGANA **FARUNA SIMON FARUNA

*Federal Polytechnic P.M.B 0231 Bauchi, Bauchi **First Bank of Nigeria Bauchi Branch

 

ABSTRACT

The purpose of this study is to examine the Audit Firm Rotation and Audit Quality Evidence from Nigeria Deposit Money Banks. The main objective of the study is to examine the extent audit firm rotation significantly affects audit quality, and to   determine the relationship between company size and audit quality and Investigate how audit fees affects audit quality. This study intended to assess the applicability of the mandatory auditor rotation concept in the Nigerian bank sector so as to enhance and improve audit quality, from the findings of both the literature as well as the field survey, it was discovered that audit firm rotation significantly affect audit quality. The research design used for this study is both quantitative and qualitative. The study area is Deposit Money Banks in Nigeria. The population of this research study comprises of all Out of the twenty banks insured by Nigeria Deposit Insurance Corporation as at 2011, fifteen banks were purposively selected for the study. It was concluded that rotation is a good solution to enhance and maintain the auditor independence by decreasing the audit firm’s dependence on the client. Recommendations were made amongst others that the auditor should be remunerated on the basis of work experience, qualification, duration of the audit assignment, and background profile and regulatory bodies e.g. CBN, FIRS should help make laws that will reduce audit firm rotation and help improve audit quality, the Central Bank of Nigeria should think of other ways to address concern about audit quality.  

 

Keywords: Audit Firm Rotation, Audit Quality, Auditor Independence, Central Bank of Nigeria, FIRS

 

 

AN EMPIRICAL ASSESSMENT OF THE ECONOMIC AND SOCIAL JUSTIFICATION FOR FRINGE BENEFITS IN A SERVICE-ORIENTED ORGANIZATION

 

 

  1. JULIUS ADIMA OSAREMEN, & MR DENEDO CHARLES

Federal Polytechnic Bida Dept. Business Administration & Management, PMB 55 Bida, Niger State, Nigeria.

 

ABSTRACT

This study seeks to investigate the relevance of fringe benefit reward system in a service-oriented organization in Nigeria domain. Improper implantation of the reward system in public sector organization has resulted in the poor motivation of the employees with the long and short-run effect of low productivity and loss of valuable workforce of the organization. The two sensitive loses to the organization as a result of ill reward system are in no small way responsible, low gross domestic product, poverty and a wide gap between the super rich and the super poor in the economy. Curbing this age-long ugly trend in Nigeria becomes necessary, it is the objective of this study to quantitatively investigate both the economic and social justification for a proper reward system, focusing on service organization in Nigeria with the view to report current finding in a dynamic economy like Nigeria. The methodological approaches of this investigation include quantitative study, primary and secondary sources of data, questionnaire instrument, design hypotheses, self-reporting questionnaire administered on staffs of service-oriented organization with an estimated population of 250 with a sample size of 123 for investigation. Study measurements adopted from field expert and Partial Least Square SEM analytical methods are used to analyze the collected data. The study revealed that Health service allowance is directly related to enterprise performance. And the researcher recommends that fringe benefits orientation should be incorporated into the organization policies in both service and production sectors in Nigeria.

 

Keywords: Reward system, Fringe benefits, Motivation, Service-oriented organization, Study-leave     

 

 

SKILL ACQUISITIONS: A SOLUTION TO YOUTH RESTIVENESS IN BIDA METROPOLIS

 

 

HASSAN, ZAINAB, TSADO WINIFRED WODU, ELIZABETH M YISA, FATIMA BINT HASSAN

Niger State Polytechnic, Zungeru, Bida Campus, Department of Business and Management Studies, Niger State polytechnic, zungeru, Bida Campus

         

Abstract

Youth restiveness is one of the major challenges facing Nigeria as a country. In order to address these problems, there is the need for the government, organizations, and individuals to promote and encourage skill acquisition. This study was limited to Bida Local Government Area of Niger State. The study aimed at discussing skills acqusition as perceived solution to youth restiveness. It also Identify other related possible ways of reducing youth restiveness. The target population of the study was 100 but 99 responded. The survey research method was adopted for the study while chi- square were used to test the study hypotheses. The study review that lack of skill acquisition leads to increase in the occurrence of acts of violence and lawlessness such as  drugs use and abuse,  alcoholism, hostage-taking  of prominent  citizens , arms  insurgence,  cultism, etc. In other to solve these problems, some recommendations were made which include implementation of policies that support skills acquisition, promoting vocational training, promoting small scale businesses, provision of loan facilities among others.  

 

Keywords:  Skill Acquisition, Restiveness, Entrepreneur.

 

 

AN ASSESSMENT ON THE ROLE OF COMPUTER AIDED AUDIT TECHNIQUES (CAAT) ON FRAUD DETECTION IN DEPOSIT MONEY BANKS (A CASE STUDY OF ACCESS BANK PLC BAUCHI BRANCH).

 

 

AYANWUYI JOHNSON1 FARAYOLA, AYO ADE2 EMMANUEL UAREME IRIABIJE3 EIKHOMUN EHI DANIEL4

Department Of Accountancy, Federal Polytechnic Bauchi.

 

ABSTRACT

This paper focused on An Assessment of the role of Computer Aided Audit Techniques (CAATs) on fraud detection in Deposit Money Banks (A case study of Access Bank Plc Bauchi Branch). The objective of the paper is to determine the possible effect of Computer Aided Audit Techniques(CAATs) in Money Deposit Banks. Data were obtained through primary and secondary sources, the primary sources was through the administration of questionnaires. The study adopted the Representative Sampling Technique. The study revealed that Computer Aided Audit Techniques(CAATs) has contributed a lot to Deposit Money Banks operations and has made Auditing work easier than manual auditing process. Therefore CAATs plays a remarkable role in fraud detection in Deposit Money Banks. The study concluded that CAATs is a strong instrument of Deposit Money Banks in achieving the goals and objectives of such Banks. It was recommended that Deposit Money Banks should apply CAATs for effective internal control and also that the Central Bank of Nigeria(CBN) should make the application of CAATs mandatory for all Deposit Money Banks for effective monitoring and Auditing of transactions.

 

Keywords:  Computer, Audit, Techniques, Deposit Money Banks, Fraud

 

 

CONTRIBUTORY PENSION SCHEME AND PENSIONERS’ WELFARE:   A STUDY OF NIGERIAN INSTITUTE OF SOCIAL AND ECONOMIC RESEARCH (NISER), IBADAN

 

                                                  

*USEN.  U. AKPAN **DR. ABDULLAHI MOHAMMED YAMMA, **DR. YAHAYA ADADU

*Nigerian Institute of Social and Economic Research, (NISER), Ibadan. **Department Of Political Science, NSUK.

 

ABSTRACT

The Pension Act of 2004 which was later amended as the Pension Act 20014 is the contributory pension scheme in the Country. The thrust of this paper is to examine the performance of the policy as it affects the welfare of the retirees in NISER. The paper heighted few problems of the old pension scheme in Nigeria. To achieve this objective secondary data were sourced and reviewed accordingly. The paper revealed that most retirees are not happy with the new pension policy since their welfare is inadequately caters for. It therefore recommend among others that NISER, an agency of government should  endeavour to put in place policy that will enhance the welfare of pensioners and this will bring about more productivity from the would- be retirees

 

Keywords; Pension, Reform, Retirees, Welfare

 

 

THE MEDIATING ROLE OF ENTREPRENEURSHIP BETWEEN EXTERNAL ENVIRONMENTS OF PUBLIC TERTIARY INSTITUTIONS AND ORGANIZATIONAL PERFORMANCE

 

 

ALHAJI ADAMU SAIDU, SAIDU ALI & MUSA IBRAHIM ABUBAKAR

Department of Public Administration, Abubakar Tatari Ali Polytechnic Bauchi State

 

Abstract

The contribution of entrepreneurship in the increase of organizational performance was generally accepted beyond any matter of doubt; this has made scholars, corporate organizations and policy makers gives reasonable consideration in research, practice and creates an enabling environment for entrepreneurship. Initially literatures in this area focused on private driven organization. Even though extant researches gain little contribution on public sector entrepreneurship. However, to this moment there wasn’t any specific model that explained public entrepreneurship. In this study, public entrepreneurship was examined by testing developed hypotheses of an integrated model. Data was collected from 160 academic administrators of public tertiary institutions in Nigeria. The findings indicate a positive significant relation between the external environment of the public tertiary institution and organizational performance in terms of effectiveness and alignment through the mediation process of entrepreneurship. In conclusion, discussion, implication and recommendation were made.

 

Keywords: external environment, entrepreneurship, organizational performance, public tertiary institution and PLS

 

 

DURBAR AND FESTIVAL TOURISM AS CATALYSIS FOR REVENUE GENERATION IN NORTHERN PART OF NIGERIA

 

 

*DONATUS, EVEREST AKALAZU1 *ALY AUDU FADA2 *MAMMAN JIMOH AHMADU3 **UCHE -IBEABUCHI CHINYERE4

*Department of Leisure and Tourism Management, Federal Polytechnic, Bauchi. Bauchi State **National Institute for Hospitality and Tourism, Lagos Study Centre

 

Abstract

The Northern part of Nigeria is endowed with different cultural festivals, Nigeria as a nation is blessed with much festive events. The paper tries to find out whether durbar and festival tourism could be a catalyst for revenue generation in northern parts of Nigeria. Theoretical frame works were carefully discussed. The survey method was adopted using the self completed questionnaire to obtain data.  113 questions were administered and were dully filled by the respondents selected from three (3) states of Nigeria namely: Bauchi, Gombe and Kano. Among the major findings is that durbar festival can be another source of revenue generation if well harmonized and organize in a confined environment. Therefore, it is recommended among others that durbar festival has the power to attract both local and international tourists and visitors. Hence, it should be well organized so as to enable participants have value for their money.

 

Keyword: Durbar Tourism Revenue Festivals and Tourists.

 

 

PRIVATIZATION OF PUBLIC ENTERPRISES IN NIGERIA 2000 – 2017: GAINS AND LOSSES

 

 

1ALKALI N.P.   2ISAH IBRAHIM 3OLATUNJI TUNDE E.

Department of General Studies, Nigerian Institute of Leather and Science Technology, Zaria, Nigeria.

 

Abstract:

Nigeria, a country so richly endowed in natural resources and human capital is yet to find its rightful footing among the strong economic comity of nations. A major reason being responsible for this economic stagnation is the phenomenon of corruption and economic mismanagement leading to the LOSSES as against the GAINS. Governments have not been pragmatic in implementing the policies of privatization and commercialization as it should. The loses appear stronger than the gains because of corruption and bad political leadership.

 

Keywords: Privatization, Economy, Mismanagement, Corruption, Political Leadership, Public Enterprise

 

 

INFORMATION AND COMMUNICATION TECHNOLOGY: AS VERITABLE TOOL FOR SOCIO- ECONOMIC DEVELOPMENT OF NIGERIA

 

 

*AISHA MUSA (Mrs), *MARYAM .A. JIMOH (Mrs) & **AISHATU ALTINE ABDULHAMID

Department of Office Technology and Management Kaduna Polytechnic, Kaduna. **Department of Business Administration and Management Cams, Kaduna Polytechnic, Kaduna State.

 

ABSTRACT

This paper discusses information and communication technology as a veritable tool for economic development takes a look at the possibilities ICT always bring in the development of a economic especially in the developing countries. Many people think that humankind is at the down of a new era, that of an age of communication. Visions abound on how breakthrough in information technology will change the way we live, work, do business and interact. It is widely believed that the information age will bring radical change and improvement, and countries all over the world are busy with constructing the necessary infrastructure in order to meet the challenges of the information economic of the twenty-first century. Some of the findings made include: technology has a critical role to play in the development effort of the world, ICT is crucial to sustainable poverty reduction, mobile phones have an especially dramatic impact in developing countries, the internet has also spurred a growing wave of innovation and ICT provides key inputs for economic development. The paper concludes that information and communication technology has really played a vital role in economic development. The researchers therefore recommend that government should develop and support implementation of ICT policies and training institutes should provide ICT training within national policy framework.  

Keywords: ICT, Economic, Development, Society

 

 

AN EVALUATION OF THE INFLUENCE OF STRATEGIC HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE

 

 

*SANI MUSTAPHA KURA **MOHAMMED ALHAJI YUSUF ***DANJUMA ABUBAKAR UMAR

*Department of Social Work, Ramat Polytechnic, Maiduguri **Department of Business Education, Ramat Polytechnic, Maiduguri ***Department of Industrial & labour Relations, Ramat Polytechnic, Maiduguri

 

ABSTRACT

Organizational  performance  is  getting  more  and  more  significant,  especially  in  a  market with greater competition and self-motivated. Organizational performance is measured through different indicators. It guarantees the continuity of the organization to be competitive in a global marketplace. Normally, the implementation of performance indicators achieved through human resources. Human resources are the key for keeping the organization in the market so competitive. These human resources need to be managed effectively to achieve the required performance of the organization. It is necessary to manage strategically the human resources and to adapt at its strategy with organizational strategy. The aim of this study is focused on the influence of the strategic management of human resource in achieving organizational performance. This study was conducted based on primary and secondary sources. How much organizations appear competitive in the market through achieving the performance indicators?  How important is the management of human resources in accomplishing organizational performance?  So,  through  the  skills,  behaviors  and  attitudes would  be  expected  by  human  resources  to  achieve  the  required  performance  in  the organization.

 

Keywords:  Strategic HRM, organizational performance, effective management, HR outcomes.

 

 

THE BASIC   SKILLS   REQURE BY AN ENTREPRENEUR FOR SUCCESSFUL MANAGEMENT OF SMALL SCALE BUSINESS ENTERPRISES,  IN A COMPETATIVE MARKET ENVIRONMENT. (A CASE STUDY OF TOTO LOCAL GOVERNMENT AREA OF NASARAWA STATE, NIGERIA.)

 

 

USMAN ADAMU IBRAHIM

Department of Basic Studies.  Federal Polytechnic Bauchi, Bauchi State. Nigeria

 

ABSTRACT

The major purpose of the study was to examine the entrepreneurial skills required by small scale business operators for successful management and operation of small scale business enterprise in Nigeria. Specifically the study examined the management skills, marketing skills and accounting skills required by small scale business operators for successful operation of small scale business enterprises. The study was carried in Toto Local Government of Nasarawa State using a survey research design. The population simple of the study consisted-of 77 respondents. A 4-point Likert rating scale made up of 32 structure questionnaire items ~was used in generating data for the study, data collected were analyzed using statistical mean. The findings revealed that small scale business operators require management, marketing and accounting skills for successful operation. It was concluded that entrepreneurship education is a major place for the skill acquisition and recommended among others that ‘there should be periodic organization of workshops and seminar by government for owners of small scale business enterprises and proper provision and funding of skills acquisition centre for effective training of entrepreneurs.

 

Keywords:   Entrepreneurial skills, small scale, enterprise, entrepreneur and management

 

 

ORGANIZATIONAL ETHICS AND CUSTOMER SATISFACTION IN SELECTED COMMERCIAL BANKS IN PORT HARCOURT, RIVERS STATE

 

 

ENYINDAH, CHARLES WELE (Ph.D) EJIRE, SAKANWI

Department of Business Administration and Management, School of Management Sciences, Kenule Beeson Saro-Wiwa Polytechnic, Bori, Rivers State, Nigeria

 

ABSTRACT

This study examined the asymmetry of relationship subsisting between organizational ethics and customer satisfaction in selected commercial banks in Port Harcourt, Rivers state. Dual research questions were developed and concomitant dual null hypotheses were proposed. The study adopted a cross sectional survey. The reliability of this variable was determined using the Cronabach Alpha coefficient. Cronabach Alpha coefficient of all the study variables exceeded 0.7 and this indicated the reliability of the variables of the study. The validity of the instrument was determined by expert in the field.   This study employed SPSS version 20 in the analysis of collated data. The research instrument utilized for this investigation is the structured questionnaires. This was administered to the respondents in selected commercial banks in Port Harcourt, Rivers State. The result of this investigations indicated that organizational ethics affects customer satisfaction and its dimensions. This is particularly so in the commercial banks where ethical values are accorded great premium and are deemed major determinants in the success or otherwise of these institutions. The policy thrust of this paper is that stakeholders in commercial banks including employees should tenaciously uphold ethical values in the discharge of their duties in order to galvanize customer satisfaction, profitability corporate survival and sustainability. Management policies should underscore the continued essence of ethical values in their organizations.

Keywords: organizational ethics, fairness, honesty, credibility, courtesy.  

 

 

HARNESSING INFORMATION AND COMMUNICATION TECHNOLOGY RESOURCES AND POTENTIAL FOR REAL ESTATE ACTIVITIES IN NIGERIA

 

 

1SALISU MAGAJI, 2IBRAHIM GARBA, 3HABU BABAYO

1,2Department of Estate Management, Federal Polytechnic, Bauchi 2Yobe state Ministry of Land and Housing, Damaturu 3Department of Estate Management, Abubakar Tafawa Balewa University, Bauchi.

 

ABSTRACT

Hitherto, real estate activities in developing countries such as Nigeria, are performed by the estate surveyors and valuers manually thereby proved to be hectic, cumbersome and time-consuming. Nowadays, technological advancement has made it possible for professionals to use ICT in almost every ramifications with regards to real estate dealings with relative ease and efficiency.This paper exploits the various ICT resources available for use by estate surveyors and valuers as well as the areas where such resources are used. Similarly, the paper also affirms that ICT has the capacity and capability to influence the activities of estate surveyors and valuers in relation to their roles such that when properly exploited, a lot of dealings can be done at the comfort of the office giving room to carry out transactions with people in the outside world in safety and comfort.

 

Keywords: information and communication technology, real estate surveyors, ICT Resources.

 

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